Returns Policy

 

Return and Refund Policy:

To be eligible for a refund, we must be notified within 14 calendar days of delivery of your intent to return the goods. You will then have a further 14 calendar days to return your order from the day you notified us.

This offer applies to stock items only; any specially ordered items will not be accepted for return under any circumstances.

  1. To request a return, please use the return form on our website.

  2. All goods must be returned to Grain & Grit's main distribution warehouse and NOT to our head office.

  3. Upon receipt of the return request, we will contact you to arrange the return/collection. Any costs incurred will be paid by the customer.

  4. You may be asked to use your own delivery service if this is deemed the most cost-effective option.

  5. The buyer may return complete boxes of tiles to Grain & Grit, provided the goods are in a saleable condition.

  6. Any original delivery charge will be automatically deducted from the refund transaction.

  7. After the goods are received, we will inspect the returned goods. Refunds will be processed as a priority. However, depending on circumstances, the administration may take up to 14 days to complete. Additionally, any monies paid back to credit/debit cards may take a further 3-5 days to show on the customer's statements.

  8. For assistance with the return process, please send an email through our Contact Us page, and we will help ensure your return process is as smooth as possible.